Automobile parts manufacturer
Recently, there were many issues with the clutch of a Buick model, the Kaiyue, due to the clutch being too high and not bouncing back during operation. Many car owners who are still under warranty request free after-sales repair or replacement.
General after-sales informed the car owner that the problem with the car is not a quality issue, and the problem with the clutch is caused by improper operation and is not within the scope of the claim. In addition, the after-sales personnel also told the reporter that in addition to the clutch pressure plate and release bearing, parts such as the release rod and rubber belong to the automotive clutch parts and are not within the warranty scope, as these are consumables.
Although according to the warranty manual, the clutch is not covered by the warranty. However, such automotive clutch accessories also require quality assurance. Otherwise, if the factory produces products with substandard quality without warranty, then consumers will have no way out! This is a blatant overlord clause. Even if there are areas of improper operation, it is impossible for problems to occur in such a short period of time. Speaking of it, isn't it still a quality defect.
I really hope that the manufacturer can think more about their own consumers and understand empathy. Don't be fooled by a small profit in front of you. Winning the reputation of consumers is the top priority, so that business can truly grow.
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